Refund Policy

Last updated: 2026-02-04
Jurisdiction: Republic of South Africa

At The Daily Market, we aim to provide quality products and reliable service. This Refund Policy explains when refunds may be considered and how they are processed, in accordance with the Consumer Protection Act (CPA).

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Incorrect products were supplied
Products were delivered in an unsatisfactory or damaged condition
An order was cancelled and approved prior to dispatch

2. Non-Refundable Items

Due to the nature of perishable food products, refunds may not be offered once products have been delivered and accepted, unless the products are defective, unsafe, or not as described, as provided for under the CPA.

3. Refund Requests

All refund requests must be submitted within 24 hours of delivery or collection. Requests submitted after this period may not be considered.

4. Refund Approval

Refunds are subject to review and approval. We may request supporting information such as photographs or order details to assess the request.

5. Refund Method

Approved refunds will be processed using the original payment method. Processing times may vary depending on the payment service provider.

6. Processing Time

Once approved, refunds are typically processed within 5–10 business days.

7. Cancellations

Order cancellations may be considered if requested before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

8. Contact Information

To request a refund or for related enquiries, please contact us:

Email: info@thedailymarket.co.za